Veeva Vault CRM | The Leader in Agentic CRM for Life Sciences | Veeva
Veeva Vault CRM
The Agentic CRM for Life Sciences
Powering Connected HCP Experiences
Vault CRM is an agentic CRM for life sciences that connects sales, marketing, and medical teams on a single platform with a unified customer database and embedded AI.
AI in Vault CRM provides built-in, industry-specific agentic capabilities, featuring the Agentic Call Report, Conversational AI, Agentic Media Search, and Agentic Insight Quality.
Vault CRM enables key capabilities such as customer profiling, content sharing and management, territory and account planning, key account management, sampling, call center, inside sales, and field engagement. Core capabilities support critical region-specific business requirements and regulatory needs.
Vault CRM is accessible online via a browser and desktop application, with full offline support on the iPad and iPhone.
190+ Customers Live
Built-In Agentic Capabilities
See What’s New in AI in Vault CRM
Agentic Call Report
- Available Now
Capture compliant free text to generate Commercial Evidence™, turning field insights into actionable intelligence.
Move from rigid dropdowns to complete context
Minimizes risk with real-time compliance checks
- Available Now
Conversational AI
- Available Now
Research, plan, and execute HCP interactions through a conversational experience, turning Vault CRM into an intuitive field partner.
Delivers instant account insights and pre-call prep via voice and text
Turns complex CRM data into next steps and automated workflows
- Available Now
Agentic Media Search
- Available Now
Locate, summarize, and launch content for proactive planning and real-time support during customer interactions.
Makes content in Vault CRM more easily accessible
Maximizes the value of approved CLM content
- Available Now
Agentic Insight Quality
- Available Now
Get real-time feedback to produce insights that are clear, informative, and actionable.
Validate insights captured against pre-configured quality benchmarks
Increase quality and standardization for more valuable field medical intelligence
- Available Now
Customer Success
Leaders Transforming Engagement with AI
From AI Vision to Commercial Evidence
How 190+ Life Sciences Leaders Scale with Vault CRM
“Moving to Vault CRM will help accelerate our efforts to bring new therapies to patients globally with greater speed and agility. Veeva’s deep understanding of life sciences, its continued focus on innovation, and our long-standing collaboration will help support Amgen in achieving these important goals.”
Scott Skellenger
Senior Vice President and Chief Information Officer, Amgen
“Moving to Vault CRM early was a strategic choice to secure an AI-ready foundation because while the technology is already here, true transformation requires the discipline to embed a data-centric mindset into every end-to-end process.”
Kieron Scrutton
SVP, Enterprise Systems, and Digital & Tech Risk Management, GSK
“AI is not magic; its success depends entirely on the quality of the underlying data foundation. Globally harmonized reference data is that essential foundation for our AI initiatives. Because our data and applications are connected, we avoid rework across different markets and can train AI to provide insights at speed.”
Stefan Schmidt
Digital Capability Lead Field Engagement, Bayer AG
“With Vault CRM, we have an AI-ready foundation and unified data view that delivers actionable insights to the field and will scale with our growing business.”
Anusha Perera
Senior Director, IT Business Partner – Commercial, Acadia Pharmaceuticals
“With the AI advantages that Vault CRM offers, our commercial organization can go from crawling and walking to leaping, running, and getting ahead of the curve.“
Andrew Bogie
Senior Director, Commercial Operations, Curium
“We’re driving smarter field activity and targeting with advanced analytics in Vault CRM. We’ve built a continuous feedback loop that seamlessly delivers critical data and insights to the field.”
Leanna Barthold
Director, Sales Operations, Pacira BioSciences
Vault CRM Demos
Test Drive Your AI-Ready CRM Foundation
Agentic Call Report
Unified Omnichannel Experience in Vault CRM
Resources
Explore and Learn
Learn More The Breakthrough of Commercial Evidence™
Watch Video Corcept: Commercial Evidence™ with Agentic Call Report™
Read Press Release 14 of Top 20 Biopharma Select Vault CRM
Read Press Release Leading Biotech Selects Veeva Vault CRM Globally
Read White Paper How Agentic Call Report Transforms Biopharma Engagement
Read Press Release Veeva Vault CRM Selected by Regeneron