###### Veeva Vault CRM

# The Agentic CRM for Life Sciences

###### Powering Connected HCP Experiences

Vault CRM is an agentic CRM for life sciences that connects sales, marketing, and medical teams on a single platform with a unified customer database and embedded AI.

AI in Vault CRM provides built-in, industry-specific agentic capabilities, featuring the Agentic Call Report, Conversational AI, Agentic Media Search, and Agentic Insight Quality.

Vault CRM enables key capabilities such as customer profiling, content sharing and management, territory and account planning, key account management, sampling, call center, inside sales, and field engagement. Core capabilities support critical region-specific business requirements and regulatory needs.

Vault CRM is accessible online via a browser and desktop application, with full offline support on the iPad and iPhone.

[Download Product Sheet](/content/wp-content/uploads/2023/07/Veeva-Product-Sheet-CRM-Suite.pdf?/index.html)

190+  Customers Live

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### Built-In Agentic Capabilities

[**See What’s New in AI in Vault CRM**](https://veevaconnect.com/communities/AQ5K6Ig0YAA/content/B9XuFSTRMAA)

- **Agentic Call Report**
  * Available Now  
  Capture compliant free text to generate Commercial Evidence™, turning field insights into actionable intelligence.  
  Move from rigid dropdowns to complete context  
  Minimizes risk with real-time compliance checks

- **Conversational AI**
  * Available Now  
  Research, plan, and execute HCP interactions through a conversational experience, turning Vault CRM into an intuitive field partner.  
  Delivers instant account insights and pre-call prep via voice and text  
  Turns complex CRM data into next steps and automated workflows

- **Agentic Media Search**
  * Available Now  
  Locate, summarize, and launch content for proactive planning and real-time support during customer interactions.  
  Makes content in Vault CRM more easily accessible  
  Maximizes the value of approved CLM content

- **Agentic Insight Quality**
  * Available Now  
  Get real-time feedback to produce insights that are clear, informative, and actionable.  
  Validate insights captured against pre-configured quality benchmarks  
  Increase quality and standardization for more valuable field medical intelligence

###### Customer Success

### Leaders Transforming Engagement with AI

## From AI Vision to Commercial Evidence

How 190+ Life Sciences Leaders Scale with Vault CRM

“Moving to Vault CRM will help accelerate our efforts to bring new therapies to patients globally with greater speed and agility. Veeva’s deep understanding of life sciences, its continued focus on innovation, and our long-standing collaboration will help support Amgen in achieving these important goals.”  
##### Scott Skellenger  
###### Senior Vice President and Chief Information Officer, Amgen

“Moving to Vault CRM early was a strategic choice to secure an AI-ready foundation because while the technology is already here, true transformation requires the discipline to embed a data-centric mindset into every end-to-end process.”  
##### Kieron Scrutton  
###### SVP, Enterprise Systems, and Digital & Tech Risk Management,   GSK

“AI is not magic; its success depends entirely on the quality of the underlying data foundation. Globally harmonized reference data is that essential foundation for our AI initiatives. Because our data and applications are connected, we avoid rework across different markets and can train AI to provide insights at speed.”  
##### Stefan Schmidt  
###### Digital Capability Lead Field Engagement,   Bayer AG

“With Vault CRM, we have an AI-ready foundation and unified data view that delivers actionable insights to the field and will scale with our growing business.”  
##### Anusha Perera  
###### Senior Director, IT Business Partner – Commercial, Acadia Pharmaceuticals

“With the AI advantages that Vault CRM offers, our commercial organization can go from crawling and walking to leaping, running, and getting ahead of the curve.“  
##### Andrew Bogie  
###### Senior Director, Commercial Operations, Curium

“We’re driving smarter field activity and targeting with advanced analytics in Vault CRM. We’ve built a continuous feedback loop that seamlessly delivers critical data and insights to the field.”  
##### Leanna Barthold  
###### Director, Sales Operations, Pacira BioSciences

###### Vault CRM Demos

### Test Drive Your AI-Ready CRM Foundation

##### Agentic Call Report

###### Unified Omnichannel Experience in Vault CRM

###### Resources

### Explore and Learn

[**Learn More**  **The Breakthrough of Commercial Evidence™**](/content/commercial-evidence/index.html)  
[**Watch Video**  **Corcept: Commercial Evidence™ with Agentic Call Report™**](/content/customer-stories/corcept-generating-commercial-evidence-with-agentic-call-report/index.html)  
[**Read Press Release**  **14 of Top 20 Biopharma Select Vault CRM**](/content/products/crm-suite/crm/resources/vault-crm-extends-market-leadership-as-another-top-20-biopharma-chooses-veeva/index.html)  
[**Read Press Release**  **Leading Biotech Selects Veeva Vault CRM Globally**](/content/resources/leading-biotech-selects-veeva-vault-crm-globally/index.html)  
[**Read White Paper**  **How Agentic Call Report Transforms Biopharma Engagement**](/content/resources/commercial-evidence-unlocked-how-agentic-call-report-transforms-biopharma-engagement/index.html)  
[**Read Press Release**  **Veeva Vault CRM Selected by Regeneron**](/content/resources/veeva-vault-crm-selected-by-regeneron/index.html)

### Your Path to Commercial Evidence™ Starts Here

[Contact Us](/content/contact-us/index.html)