Veeva Vault CRM Suite | The Agentic Engagement Platform
The Agentic Engagement Platform
Generate Commercial Evidence™
Connect the Customer Journey Across Field, Digital, and Events
Uncover Treatment Barriers at Scale with Commercial Evidence™
Vault CRM Suite
Vault CRM Suite unifies commercial teams and processes for more effective customer engagement across personal and digital channels, with embedded AI for optimized execution.
Download Product Sheet](/content/wp-content/uploads/2023/07/Veeva-Product-Sheet-CRM-Suite.pdf?2/index.html)
Agentic CRM
Vault CRM is an agentic CRM for life sciences that connects sales, marketing, and medical teams on a single platform with a unified customer database and embedded AI.
It enables key capabilities such as customer profiling, content sharing and management, territory and account planning, key account management, sampling, call center, inside sales, and field engagement. Core capabilities support critical region-specific business requirements and regulatory needs.
[**AI in Vault CRM**
Standard industry-specific agentic capabilities embedded in Vault CRM to increase commercial agility and productivity. It provides an open foundation for AI that seamlessly connects your data and embeds external AI agents.](/content/products/crm-suite/crm/index.html)
[**Events Management**
An application for managing the
end-to-end event lifecycle and related information, including content, attendees,
speakers, and expenses.](/content/products/crm-suite/events-management/index.html)
[**Campaign Manager**
An application for life sciences marketers to orchestrate journeys across digital and field channels.](/content/products/crm-suite/campaign-manager/index.html)
[**Align**
A field planning application for roster management,
territory management, engagement planning, and integrated field feedback.](/content/products/crm-suite/align/index.html)
[**Patient CRM**
An application for managing patient support programs and protected patient data (PHI/PII) on the Vault platform.](/content/products/crm-suite/patient-crm/index.html)
[**Territory Designer**
An application used to design optimal geographic territories
for field sales and medical teams.](/content/products/crm-suite/territory-designer/index.html)
[**Network MDM**
A global master data management platform and customer
master application designed for global pharmaceuticals and biotech.](/content/products/crm-suite/network-mdm/index.html)
Better Together
Connected Applications and Connected Data
[**OpenData** \
Reference Data
Accurate and comprehensive customer reference data](/content/products/opendata/index.html)
[**Link** \
Deep Data
Deepen relationships, accelerate insights, and streamline processes with the Link suite](/content/products/veeva-link/overview/index.html)
[**Compass** \
Performance Data
Patient and prescriber data for segmentation and targeting](/content/products/veeva-compass/index.html)
The Future of Customer Engagement
Seamless Collaboration
Connect sales, marketing, and medical teams to break down silos and coordinate engagement.
Customer Centricity
A single customer view across teams for more personalized interactions and a better customer experience.
More Effective Field
Embedded AI and actionable data deliver deeper insights, faster decision making, and increased productivity.
190+ Customers Live on Vault CRM: Setting the Foundation for Agentic Commercial™
Unlock Commercial Evidence to drive precision engagement
Trusted Partner to the Life Sciences Industry
Leaders Choose Vault CRM Suite
“Moving to Vault CRM will help accelerate our efforts to bring new therapies to patients globally with greater speed and agility. Veeva’s deep understanding of life sciences, its continued focus on innovation, and our long-standing collaboration will help support Amgen in achieving these important goals.”
Scott Skellenger
Senior Vice President and Chief Information Officer Amgen
“Vault CRM allows us to rapidly innovate with AI. We’re launching Agentic Call Report and AI-powered media search that will enable the field to focus on high-value engagements.”
Frank Armenante
Director, Field Systems Novo
“Vault CRM provides a connected data ecosystem for commercial and medical teams, centered around the customer, which is absolutely critical for building a strong AI foundation.”
Parag Govil
Senior Vice President, Head of Information Technology Ionis Pharmaceuticals
“Moving to Vault CRM early was a strategic choice to secure an AI-ready foundation because while the technology is already here, true transformation requires the discipline to embed a data-centric mindset into every end-to-end process.”
Kieron Scrutton
SVP, Enterprise Systems, and Digital & Tech Risk Management GSK
“Agentic call reporting delivers value beyond capturing detailed call notes. The insights inform our commercial strategy.”
Jeannie Sanchez
Senior Director, IT Commercial Business Partner Crinetics Pharmaceuticals
“By embedding AI into every step of the customer journey — from how practitioners receive valuable information about our portfolio to how they engage with our field force — Veeva AI is ideally positioned to support us in our mission to deliver life-changing medicines to patients worldwide.”
Greg Meyers
Executive Vice President, Chief Digital and Technology Officer Bristol Myers Squibb
“Vault CRM allows us to synthesize information faster. Our goal has always been to support the HCP journey with the right message at the right time with the right content — now it’s a reality.”
Stacy Stone
Executive Director, Omnichannel Marketing Pacira BioSciences
“The promise of embedded AI and a trusted team made it an easy conversation to transition to Vault CRM, a system that truly enables our future.”
Debbie Young
Multichannel Strategy & Customer Insights Director Otsuka Europe
“With data and AI at its core, Vault CRM will help us create more personalized interactions, giving our teams the insights to better support healthcare professionals and the patients they serve.”